BikeProMech Membership (AMC) Terms & Conditions
Effective Date: 01-01-2026
Company: BikeProMech
Applicable To: All BikeProMech Membership / Annual Maintenance Contract (AMC) Plans (6-month, 12-month, and Premium)
1. Appointment Booking
Customers must book service appointments at least 24 hours prior to their preferred time.
Appointments are confirmed based on slot and mechanic availability.
The company reserves the right to reschedule or delay appointments in case of operational constraints or adverse weather.
2. Servicing
General servicing provided by BikeProMech’s authorized garages is covered under the AMC plan.
Servicing intervals: after every 4,000 KMs or 4 months, whichever occurs earlier.
Services not availed within the plan period cannot be carried forward or refunded.
3. Washing & Polishing
Washing and polishing services are available once per month, as per the selected plan.
Unused monthly washes cannot be carried forward.
Customers must visit the nearest BikeProMech partner garage for this service.
Free pickup & drop is not applicable for washing and polishing.
4. Engine Oil & Consumables
Complimentary engine oil change is included only in the Premium Plan.
BikeProMech provides mineral (regular) oil; synthetic or semi-synthetic oil is chargeable separately.
Up to four (4) oil changes are included in the Premium Plan.
Filters, brake pads, coolant, or other consumables are not included unless specifically mentioned.
5. Discounts
AMC customers are entitled to 10% off (up to ₹200) on each service invoice.
Discount applies to the total invoice amount before taxes.
Discounts cannot be clubbed with any other offers or promotions.
6. Free Service Eligibility
If the vehicle’s odometer is non-functional, the next free service will be determined based on the time period (months) instead of kilometers.
7. Pickup & Drop Facility
Available only for servicing and inspection, depending on location and garage availability.
Customer must book pickup/drop at least 24 hours in advance.
Delays may occur due to traffic, mechanic unavailability, or weather.
Pickup & drop are non-transferable and limited to the registered address only.
8. Roadside Assistance (RSA)
RSA is provided within BikeProMech’s operational zones, subject to facility availability.
Services are offered 9am to 6pm , depending on the customer’s location and resource availability.
9. Free Bike Inspection & Engine Diagnose
Each customer is eligible for one free inspection and engine diagnose per membership cycle.
This service must be pre-scheduled and depends on mechanic availability.
10. Free Consultation
Customers can consult mechanics over call or chat regarding vehicle issues.
This service depends on technician availability and is intended for general guidance only.
11. Freebies & Membership Rewards
Freebies (helmet, gloves, chain spray, etc.) are decided solely by BikeProMech.
Quality and brand of freebies may vary based on availability and supplier stock.
Freebies will be shipped only after successful completion of the membership period.
Estimated delivery: 6–7 days (metros), 11–12 days (non-metros).
Freebies are non-exchangeable, non-returnable, and non-redeemable for cash or credit.
12. Non-Refundable & Non-Transferable
All AMC/Membership plans are strictly non-refundable once purchased.
No refund or partial refund will be provided under any circumstance, including service non-usage.
Membership is vehicle-specific and cannot be transferred to another vehicle or owner.
13. Non-Carry Forward
All services and benefits must be used within the plan duration.
Unused benefits will lapse automatically at the end of the plan and cannot be carried forward.
14. Plan Validity
Membership validity starts from the date of purchase, not from the first service.
Expired plans cannot be renewed retrospectively.
15. Pre-Purchase Consultation
Customers are encouraged to contact BikeProMech for a pre-purchase explanation of the membership and its benefits before subscribing.
16. Service Coverage & Availability
Services are available only in BikeProMech’s operational cities and areas.
BikeProMech reserves the right to decline, delay, or modify services outside its service zones.
17. Payment Terms
All plan prices are inclusive of GST, unless otherwise stated.
Payments are final and non-refundable, except in case of duplicate transactions verified by the payment gateway.
Online payments are processed via secure payment systems.
18. Liability Disclaimer
BikeProMech operates as a service facilitator connecting customers with verified partner garages.
The company is not responsible for loss, theft, or damage caused by third-party garages or mishandling.
BikeProMech’s total liability in any case shall not exceed the total membership fee paid by the customer.
Customers are responsible for removing personal belongings from vehicles before handing over for service.
19. Service Denial or Termination
BikeProMech reserves the right to suspend or cancel any membership if:
False information is provided at the time of registration.
Services are misused or resold to others.
There is abusive or inappropriate behavior toward staff or partners.
Policy violations or fraudulent activities are detected.
No refund will be issued in such cases.
20. Data Usage & Privacy
By purchasing a membership, customers consent to the use of their personal data (name, phone, vehicle details, etc.) for service coordination, reminders, and offers.
BikeProMech follows applicable data protection and IT laws of India for data storage and usage.
Data will never be sold or shared with unauthorized third parties.
21. Dispute Resolution
In case of any disputes, customers should first reach out to [email protected] for resolution.
Unresolved matters shall fall under the jurisdiction of Faridabad, Haryana, India.
22. Policy Updates
BikeProMech may update these Terms & Conditions from time to time.
The latest version will always be available on the official website/app.
Continued usage of the membership constitutes acceptance of updated Terms.
For Support & Enquiries:
📧 [email protected]
📞 +91 9053445344
🌐 www.bikepromech.in