Motor Claims Executive – Two Wheelers

Responsible for daily motor claims (Two-Wheelers) operation duties, ensuring valid claims are assessed according to Policy’s terms and benefits and within the claim authority limit.

• Compute the benefit amount payable and ensure claims are settled within the agreed turnaround time.
• Coordinate with the policy issuer for claims settlement and documentation.
• Provide training to intermediaries on claims processes or policy coverage.
• Provide support, face-to-face meeting, and resolve customer’s and intermediary’s complaints.
• Processing claims and document verification.
• Engaging with customers & resolve their queries related to claims processing.
• Comply with regulatory and risk management controls, corporate policies, procedures, and claims guidelines.
• Ensure proper claims documentation.

Required Candidate profile

• Having experience in motor claims/reimbursement processing & verifying documents.
• Resolve customer queries quickly & efficiently.
• Excellent interpersonal and communication skills.
• Any Graduation / Post Graduation
• Minimum 2 to 5 Years of experience in the Motor Insurance Claims/ OEM Agency
• Must be from a General Insurance background handling Motor claims.
• Local market knowledge is essential
• Good Communication and Presentation Skills
• Strong Negotiation Skills
• Ability to teach and coach your team